PetsPics.ai Privacy Policy

1. Who We Are

PetsPics.ai is an AI-powered image generation service that allows users to create stylised images of their pets. We are operated by Harmony House AI Ltd, a UK-based company.

We take your privacy seriously and comply with the UK GDPR, EU GDPR, and Privacy and Electronic Communications Regulations (PECR).

2. Data We Collect

We may collect the following data when you use PetsPics.ai:

a) Personal Information

• Name (if provided)
• Email address
• Billing or payment information (handled securely by Stripe or PayPal)

b) Uploaded Content

• Pet photos and filenames you upload to train a model
• Text prompts or selections you make when generating images

c) Usage Data

• Pages visited
• Time spent on site
• Image generation actions
• IP address and browser type

d) Cookies (see Section 5)

3. How We Use Your Data

We use your data to:

• Deliver the image generation services
• Train personalised AI models based on your pet uploads
• Improve our platform and user experience
• Handle billing and transactions
• Send emails if you opt in (e.g. updates, support)

We do not sell or rent your data.

4. Third-Party Services

We use trusted third-party providers:

• Stripe / PayPal for secure payment processing
• Fal.ai to process AI image generation and training
• Cloud storage (e.g. AWS or equivalent) for storing images

Each provider handles data under their own GDPR-compliant terms and policies. PetsPics.ai is not responsible for third-party breaches or service failures.

5. Cookies & Consent

We use:

• Essential cookies to operate the website
• Analytics cookies (e.g. Google Analytics) to understand usage patterns

You can manage cookie preferences through our banner or browser settings.

6. Image & Data Retention

• Uploaded images and trained models are stored for 30–90 days
• Generated images are retained for delivery and may be deleted after this period
• Admins may view uploads and results for support, moderation, and quality control
• You are responsible for downloading images before they expire

7. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – for cookies, analytics, opt-in emails
• Contract – to deliver the services you've paid for
• Legitimate interests – to improve the platform and prevent abuse
• Legal obligations – where required (e.g. for accounting or fraud prevention)

8. Your Rights

Under GDPR, you have the right to:

• Access your data
• Correct or delete your data
• Object to certain processing
• Withdraw consent at any time
• Lodge a complaint with the ICO (UK) or your local supervisory authority

To make a request, email: info@petspics.ai

9. Data Storage & Security

We use encryption, secure servers, and access controls to protect your data.

Some data may be processed outside the UK or EU, but always under compliant frameworks (e.g. Standard Contractual Clauses).

10. Children's Data

PetsPics.ai is not intended for users under the age of 16.

We do not knowingly collect data from children.

11. Updates to This Policy

We may update this Privacy Policy. Significant changes will be posted on the website.

Continued use of the platform implies acceptance of the updated policy.